Frequently Asked Questions

Collapsible content

Contact Us

You can contact us here or email


Our dress sizes range from newborn up to around 8 years old. Find out more in our sizing guide

Lead Times

Our dresses are made to order and take 5 working days for production, before we can ship them to you. 

Need it in a rush? Contact us and we'll let you know if there is something ready-to-wear that can be shipped quicker, or if we are taking rush orders. 


For deliveries within South Africa we use locally trusted couriers. We charge a flat rate of R150. Once your order is dispatched, we'll send you a tracking number. Please allow 2-4 working days for delivery.

We offer free delivery for all orders R1000 or more. 

We ship worldwide. Contact us for more info.

Read our full shipping policy here

Payment Methods

Secure payments with PayFlex

We accept Visa, MasterCard, American Express and bank transfers (EFT). Credit card payments are processed through PayFlex, a trusted & secure payment method.

You can also choose to buy now and pay layer, by splitting your payments into 4 interest-free installments!

Banking Details

If you've chosen to pay by bank transfer (EFT), please use the below banking details. Ensure that your order number is used as the reference and email payment proof to

Bank: FNB South Africa
Account Name: Eterne Fashion Group (Pty) Ltd
Account Number: 62520422172
Branch: Hillcrest
Code: 250655

Returns and Exchanges

Please see our returns policy here